Refund policy

 

Cardinal Gift Shop Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns are accepted for new and unused merchandise with its original packaging within 14 days of receipt for orders placed in-store or the date of delivered shipment for online orders.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please make sure that the items are well packed. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for the return shipment are the responsibility of the customer. You’ll also need the receipt or proof of purchase.
Sale items are sold as-is and final sale. No refunds or store credit are available for the return of items marked down on our website.
Shipping a Return
To start an online return, email us at hellocardinalgiftshop@gmail.com. You'll need your receipt and order number. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return In-Person
Online orders may be returned in-person at our Cardinal Gift Shop store front in Fort Greene, Brooklyn within 14 days of the date of delivered shipment during our normal business hours. Here is our address:
Cardinal Gift Shop
115 S. Oxford Street
Brooklyn, NY
11217 USA
You can always contact us for any return question at hellocardinalgiftshop@gmail.com.

Cardinal Gift Shop Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellocardinalgiftshop@gmail.com.